Do you have any questions? Check out our Frequently Asked Questions below. If you still need help please contact us.
Payments, Returns and Refunds
What payment methods do you accept?
We accept a variety of payment methods including credit/debit cards (Visa, Mastercard, American Express) and Paypal.
Are my personal and payment details secure?
Yes, we take the security of your information very seriously. Our website is encrypted using SSL technology to ensure that your personal and payment details are protected during transmission.
Returns and Exchanges
We do not accept returns or exchanges for change of mind. We only offer returns and exchanges for faulty or damaged items, as each item is made to order. We have a 30-day return policy, which means you have 30 days upon receiving your item to request a return.
If a product is damaged, you should contact us within 30 days of product delivery. To start a return, you can contact us at info@miladodo.com. Please follow the guidelines stated on our Refund Policy Page located on our footer menu (the bottom of the page).
Refund
We will notify you once we’ve received your e-mail and inspected the return evidence proof, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.
If more than 15 business days have passed since we’ve approved your return, please contact us at info@miladodo.com
For more information, please visit our Refund Policy Page located on our footer menu (the bottom of the page).
Shipping
Average Production Times
Aqualux Bottle: 1-2 days
Hoodie: 1-3 days
Tote: 1-2 days
How much does shipping cost?
Enjoy the convenience of free shipping on all orders! Shop with us and get your favorite items delivered to your doorstep at no extra cost.
Where do you deliver?
We deliver to any location in the United States.
Do you offer international shipping?
Not at this stage, but we are working to soon offer this service.
Can I combine shipping for multiple items?
Unfortunately, we are unable to combine shipping for multiple items. Each item category (hoodies, bottles, and totes) is shipped separately. If you order multiple items that belong to different categories, they will be shipped in separate packages.
How long will it take to receive my order?
Shipping times vary depending on your location and the shipping method selected. Generally, orders are processed within 1-3 business days, and shipping times typically range from 2-5 business days.
What should I do if my order is lost or damaged during shipping?
In the rare event that your order is lost or damaged during shipping, please contact our customer support team immediately at info@miladodo.com. We will work with the shipping carrier to resolve the issue and ensure that you receive a replacement or refund as quickly as possible.
Tracking & Delivery
When will I receive a tracking number?
You will receive a tracking number via e-mail only when your order is processed and shipped. You may then use the tracking number to monitor the delivery status of each item.
How can I track my order?
You may use tracking number to monitor the status of your delivery on through the carrier's tracking system.
Can I change my delivery address?
If you need to change the shipping address for your order, please follow the instructions below:
- Timing: You must contact us within 24 hours of placing your order to request a change of address. After this period, we may not be able to make any changes to the shipping address.
- Contact Method: Please send an email to info@miladodo.com with the subject line "Change of Address." This will help us identify and prioritize your request.
- Information Required: In your email, please include the following information:
- Full Name
- Order Number
- New Address
Once we receive your email, our team will review your request and confirm the address change if it's within the allowed time frame.
We understand that circumstances may arise where you need to update your shipping address, and we'll do our best to accommodate your request within the specified time frame.